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| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/0. Introduction/1. Welcome.mp4 | 7.12 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/0. Introduction/2. What you should know.mp4 | 1.12 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/1. ITIL Foundation Concepts/1. Services and service management.mp4 | 3.98 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/1. ITIL Foundation Concepts/2. The service lifecycle.mp4 | 4.31 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/1. ITIL Foundation Concepts/3. Service management terminology, principles, and models.mp4 | 4.39 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/1. ITIL Foundation Concepts/4. Service management processes and functions.mp4 | 2.05 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/1. ITIL Foundation Concepts/5. Service management roles.mp4 | 1.05 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/1. ITIL Foundation Concepts/6. Service management technology and architecture.mp4 | 1.59 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/10. Apply Service Management Technology and Architecture/1. Service management technology and architecture.mp4 | 1.08 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/10. Apply Service Management Technology and Architecture/2. Scope of automation.mp4 | 1.38 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/10. Apply Service Management Technology and Architecture/3. Tooling.mp4 | 1.81 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/10. Apply Service Management Technology and Architecture/4. Reduce variation by simplification and automation.mp4 | 1.81 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/10. Apply Service Management Technology and Architecture/5. Service analytics.mp4 | 1.44 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/10. Apply Service Management Technology and Architecture/6. Event management techniques.mp4 | 1.62 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/1. Applying ITIL doesn't have to be this way.mp4 | 4.22 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/10. Lower transaction costs.mp4 | 3.89 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/11. Reflect and act as individuals, teams, and organizations.mp4 | 5.77 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/12. Now that we've covered our approach, let's start applying.mp4 | 1.62 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/2. The Seven Ways Service management applications.mp4 | 3.27 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/3. The Seven Ways A service management manifesto.mp4 | 8.90 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/4. Enact and enable outcomes.mp4 | 12.88 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/5. Enlighten and empower people.mp4 | 4.91 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/6. Lower barriers, increase enablers.mp4 | 2.60 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/7. Improve moments of truth.mp4 | 5.01 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/8. Bringing the first four ways together.mp4 | 1.38 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/9. Root out variation and dependency.mp4 | 7.27 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/3. Apply Real-World Examples/1. Services and service management.mp4 | 4.01 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/3. Apply Real-World Examples/2. Service management lifecycle.mp4 | 2.11 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/3. Apply Real-World Examples/3. Service management terminology.mp4 | 1.75 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/3. Apply Real-World Examples/4. Service management processes.mp4 | 1.98 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/3. Apply Real-World Examples/5. Service management functions.mp4 | 2.11 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/3. Apply Real-World Examples/6. Service management roles.mp4 | 1.93 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/3. Apply Real-World Examples/7. Service management technology and architecture.mp4 | 2.45 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/1. Services and stakeholders.mp4 | 2.64 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/10. Service management capabilities.mp4 | 2.16 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/11. Service portfolio.mp4 | 1.88 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/12. Service catalog.mp4 | 1.81 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/13. Utility and warranty = Value.mp4 | 1.96 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/14. Variation, dependencies, and service degradation.mp4 | 1.40 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/15. SLAs, OLAs, and UCs.mp4 | 2.72 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/2. Services and business services.mp4 | 1.46 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/3. Value perception and stakeholder relations.mp4 | 1.99 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/4. Hiding the specifics of costs and risks.mp4 | 2.84 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/5. Internal and external services, customers, and users.mp4 | 2.58 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/6. Core, enabling, option, and enhancing services.mp4 | 1.54 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/7. Service assets.mp4 | 1.59 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/8. Service parts.mp4 | 2.00 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/4. Apply Services and Service Management/9. Service features, qualities, and telemetry.mp4 | 2.32 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/1. Service strategy.mp4 | 2.36 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/2. Service design.mp4 | 1.83 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/3. Service transition.mp4 | 2.06 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/4. Service operation.mp4 | 1.97 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/5. Continual service improvement (CSI).mp4 | 1.76 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/1. Why shared terminology is important.mp4 | 2.66 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/10. Five aspects of service design.mp4 | 1.70 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/11. CSI approach.mp4 | 1.47 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/12. CSFs and KPIs.mp4 | 1.77 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/13. Baselines.mp4 | 1.34 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/14. Technology, process, and service metrics.mp4 | 1.78 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/2. Service management terminology, key ,models.mp4 | 3.50 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/3. Overall and next-level-down understanding.mp4 | 2.58 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/4. A hunting we shall go.mp4 | 1.80 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/5. Do something with it.mp4 | 1.72 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/6. Where does it hurt.mp4 | 1.57 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/7. Key principles and models.mp4 | 1.34 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/8. Value creation through services.mp4 | 1.85 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/9. People, process, products, and partners.mp4 | 3.28 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/7. Apply ITIL Foundation Processes/1. Service management processes.mp4 | 580.73 kB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/7. Apply ITIL Foundation Processes/2. Service strategy.mp4 | 1.21 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/7. Apply ITIL Foundation Processes/3. Service design.mp4 | 1.31 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/7. Apply ITIL Foundation Processes/4. Service transition.mp4 | 1.19 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/7. Apply ITIL Foundation Processes/5. Service operation.mp4 | 2.08 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/7. Apply ITIL Foundation Processes/6. CSI approach.mp4 | 2.04 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/8. Apply ITIL Foundation Functions/1. Service desk, application, technology, and IT operations management.mp4 | 2.51 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/8. Apply ITIL Foundation Functions/2. Service desk.mp4 | 1.51 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/8. Apply ITIL Foundation Functions/3. Technical management.mp4 | 1.62 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/8. Apply ITIL Foundation Functions/4. IT operations management.mp4 | 1.90 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/8. Apply ITIL Foundation Functions/5. Application management.mp4 | 1.70 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/9. Apply ITIL Roles/1. Service management roles.mp4 | 3.50 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/9. Apply ITIL Roles/2. Process owner and process manager.mp4 | 1.82 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/9. Apply ITIL Roles/3. Service owner.mp4 | 1.05 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/9. Apply ITIL Roles/4. RACI Responsible and accountable.mp4 | 1.92 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/9. Apply ITIL Roles/5. RACI Consulted and informed.mp4 | 1.86 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/Conclusion/1. Next steps.mp4 | 5.09 MB |
| 01 - Putting ITILĀ® Into Practice Applying ITILĀ® Foundation Concepts/Conclusion/2. Additional resources.mp4 | 17.94 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/0. Putting ITILĀ® Into Practice Problem Management Techniques/1. Welcome (course overview).mp4 | 38.82 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/0. Putting ITILĀ® Into Practice Problem Management Techniques/2. Structure of the course.mp4 | 9.01 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/1. Brainstorming/1. What is it.mp4 | 1.33 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/1. Brainstorming/2. Why use it.mp4 | 3.74 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/1. Brainstorming/3. Where to use it.mp4 | 5.66 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/1. Brainstorming/4. How to do it Steps.mp4 | 6.21 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/1. Brainstorming/5. How to do it Example.mp4 | 6.26 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/1. Brainstorming/6. Do it.mp4 | 1.48 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/1. Brainstorming/7. Review it.mp4 | 6.46 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/2. Ishikawa Diagram/1. What is it.mp4 | 4.18 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/2. Ishikawa Diagram/2. Why use it.mp4 | 5.47 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/2. Ishikawa Diagram/3. Where to use it.mp4 | 5.98 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/2. Ishikawa Diagram/4. How to do it Steps.mp4 | 7.46 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/2. Ishikawa Diagram/5. How to do it Example.mp4 | 4.74 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/2. Ishikawa Diagram/6. Do it.mp4 | 1.80 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/2. Ishikawa Diagram/7. Review it.mp4 | 5.15 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/1. What is it.mp4 | 2.19 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/2. Why use it.mp4 | 4.01 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/3. Where to use it.mp4 | 4.65 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/4. How to do it Steps.mp4 | 4.40 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/5. How to do it Example.mp4 | 6.40 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/6. Do it.mp4 | 1.23 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/7. Review it.mp4 | 5.12 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/4. Fault Tree Analysis/1. What is it.mp4 | 7.39 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/4. Fault Tree Analysis/2. Why use it.mp4 | 4.27 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/4. Fault Tree Analysis/3. Where to use it.mp4 | 3.89 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/4. Fault Tree Analysis/4. How to do it Steps.mp4 | 8.66 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/4. Fault Tree Analysis/5. How to do it Example.mp4 | 5.81 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/4. Fault Tree Analysis/6. Do it.mp4 | 1.49 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/4. Fault Tree Analysis/7. Review it.mp4 | 4.98 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/1. What is it.mp4 | 11.60 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/2. Why use it.mp4 | 4.48 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/3. Where to use it.mp4 | 4.28 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/4. How to do it Steps.mp4 | 6.11 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/5. How to do it Example.mp4 | 4.62 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/6. Do it.mp4 | 1.51 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/7. Review it.mp4 | 5.13 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/6. Service Outage Analysis/1. What is it.mp4 | 1,015.33 kB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/6. Service Outage Analysis/2. Why use it.mp4 | 2.54 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/6. Service Outage Analysis/3. Where to use it.mp4 | 5.01 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/6. Service Outage Analysis/4. How to do it Steps.mp4 | 10.43 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/6. Service Outage Analysis/5. How to do it Example.mp4 | 9.69 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/6. Service Outage Analysis/6. Do it.mp4 | 1.86 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/6. Service Outage Analysis/7. Review it.mp4 | 5.89 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/1. What is it.mp4 | 3.49 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/2. Why use it.mp4 | 6.14 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/3. Where to use it.mp4 | 1.73 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/4. How to do it Steps.mp4 | 9.66 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/5. How to do it Example.mp4 | 12.38 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/6. Do it.mp4 | 1.77 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/7. Review it.mp4 | 8.38 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/8. Next Steps/1. Recap.mp4 | 8.20 MB |
| 02 - Putting ITILĀ® into Practice Problem Management Techniques/8. Next Steps/2. Where to go.mp4 | 17.26 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/0. Welcome/1. Welcome.mp4 | 6.14 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/0. Welcome/2. What you should know.mp4 | 952.01 kB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/1. Introduction to DevOps for ITILĀ®-Driven Shops/1. The traditional enterprise IT shop and the .. with digitalization.mp4 | 16.55 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/1. Introduction to DevOps for ITILĀ®-Driven Shops/2. DevOps, enterprise DevOps, ITILĀ®-driven .. challenges.mp4 | 8.04 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/1. Introduction to DevOps for ITILĀ®-Driven Shops/3. What DevOps and enterprise DevOps have ..how they differ.mp4 | 15.51 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/2. DevOps and Enterprise IT Challenges/1. Enterprise-level change control and release gates.mp4 | 11.94 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/2. DevOps and Enterprise IT Challenges/2. Legacy, regulated, and nonautomated environments.mp4 | 10.37 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/2. DevOps and Enterprise IT Challenges/3. Disparate, siloed teams.mp4 | 9.63 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/2. DevOps and Enterprise IT Challenges/4. Massive scale.mp4 | 9.06 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/3. DevOps and ITILĀ®-Driven Shops/1. Values.mp4 | 10.89 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/3. DevOps and ITILĀ®-Driven Shops/2. Principles.mp4 | 7.65 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/3. DevOps and ITILĀ®-Driven Shops/3. Methods.mp4 | 17.25 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/3. DevOps and ITILĀ®-Driven Shops/4. Practices.mp4 | 24.85 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/3. DevOps and ITILĀ®-Driven Shops/5. Tools.mp4 | 4.05 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/1. Services and service management.mp4 | 5.75 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/10. Roles.mp4 | 10.16 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/11. Technology and architecture.mp4 | 12.45 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/2. The service life cycle.mp4 | 12.77 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/3. Terminology and key principles and models.mp4 | 8.67 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/4. Strategy processes.mp4 | 14.28 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/5. Design processes.mp4 | 16.31 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/6. Transition processes.mp4 | 20.59 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/7. Operations processes.mp4 | 7.81 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/8. CSI processes.mp4 | 2.32 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/4. ITILĀ®-Driven Shops and DevOps/9. Functions.mp4 | 12.47 MB |
| 03 - Putting ITILĀ® into Practice DevOps for ITILĀ® Practitioners/Conclusion/1. Next steps.mp4 | 4.96 MB |
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